Privacy Policy

1. Information We Collect

Personal Information

• Name
• Email address
• Phone number
• City/location
• Restaurant preferences

Payment Information

• Payment processing is handled by Stripe
• We do not store credit card or payment details on our servers
• Stripe's privacy policy governs payment data handling

Service Usage Information

• Reservation requests and history
• Communication records with our service
• Account activity and preferences

2. How We Use Your Information

• Process and fulfill reservation requests
• Communicate with you about your reservations
• Send service-related notifications
• Send promotional emails about our services
• Improve our service quality
• Comply with legal obligations

3. Information Sharing

With Restaurants

• We share your name and necessary reservation details with restaurants
• We only share information required to secure your reservation
• Restaurants have their own privacy practices we do not control

With Service Providers

• Stripe for payment processing
• Email service providers for communications
• Database hosting services for secure data storage

Legal Requirements

We may disclose information when required by law or to protect our rights and safety.

No Sale of Personal Data

We do not sell, rent, or trade your personal information to third parties.

4. Data Security

• Your information is stored in secure databases
• We use industry-standard security measures
• Payment processing uses Stripe's secure infrastructure
• Account access requires authentication

5. Data Retention

We retain conversation records for 5 years to provide customer support and improve our service. You may request deletion of your conversation history at any time by contacting concierge@tableswap.app.

• We retain your personal information for 5 years after your last service use
• This allows us to handle disputes and provide returning customer service
• You may request earlier deletion subject to legal and business requirements

6. Your Rights

Access and Control

• You can access and update your profile information
• You can request a copy of your personal data
• You can request deletion of your account and data

Communication Preferences

• You can opt out of promotional emails
• Service-related communications are necessary for account maintenance

Account Deletion

• You may delete your account at any time
• Some information may be retained for legal and business purposes

7. Cookies and Tracking

• We currently do not use cookies or tracking technologies
• If this changes, we will update this policy and notify users

8. Age Requirements

Our service is only available to users 18 years of age or older. We do not knowingly collect information from minors.

9. California Privacy Rights

California residents have additional rights under CCPA:

• Right to know about personal information collected
• Right to delete personal information
• Right to opt-out of sale (though we don't sell data)
• Right to non-discrimination

To exercise these rights, contact us at concierge@tableswap.app.

10. International Users

• Our service operates globally but is based in California, USA
• Your information may be transferred to and processed in the United States
• By using our service, you consent to this transfer

11. Third-Party Links

Our service may contain links to third-party websites. We are not responsible for their privacy practices.

12. Policy Updates

• We may update this Privacy Policy periodically
• Changes will be posted on our website
• Significant changes will be communicated via email
• Continued use after changes constitutes acceptance

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: concierge@tableswap.app